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Front Desk Coordinator

sollishealth.com Logo

Sollis Health

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Location:
United States , Palm Beach

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Job Responsibility:

  • Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service
  • Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation
  • Enter membership leads and patient demographics into Salesforce
  • Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate
  • Address any member questions or concerns promptly and escalate them as needed
  • Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs
  • Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards
  • Distribute mail and facilitating mailing items to members and signing for packages on occasion
  • Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed
  • Perform related duties as required

Requirements:

  • High School degree or equivalent required
  • 1-2 years of previous hospitality and/or medical office experience strongly preferred
  • Excellent administrative background, especially in managing customers on the phone
  • Ability to efficiently execute (and often improve) established office routines and policies.

Nice to have:

  • Exceptional organizational and attention to detail
  • Excellent communication skills and the ability to work cross-functionally among departments and teams
  • Tech-savvy with the ability to learn new technology quickly
  • Ability to think and work independently, effectively, and efficiently as if running your own business unit
  • Ambitious, strong work ethic, and open to new ideas

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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