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Sollis Health Logo Sollis Health · Customer Service

Front Desk Coordinator

United States, New York 26.00 - 30.00 USD / Hour · Job Posted January 25, 2026
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Job Description

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Job Responsibility

  • Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service.
  • Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
  • Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate.
  • Address any member questions or concerns promptly and escalate them as needed.
  • Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs
  • Keep the office space and the entire clinic clean and presentable meeting Sollis brand standards.
  • Distribute mail and facilitating mailing items to members and signing for packages on occasion.
  • Check inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed.
  • Perform related duties as required.

Requirements

  • High School degree or equivalent required
  • 1-2 years of previous hospitality and/or medical office experience strongly preferred
  • Excellent administrative background, especially in managing customers on the phone
  • Ability to efficiently execute (and often improve) established office routines and policies.
  • Exceptional organizational and attention to detail.
  • Excellent communication skills and the ability to work cross-functionally among departments and teams.
  • Tech-savvy with the ability to learn new technology quickly.
  • Ability to think and work independently, effectively, and efficiently as if running your own business unit
  • Ambitious, strong work ethic, and open to new ideas
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