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We are looking for a Front Desk Coordinator to join a CPA firm located in Chevy Chase, Maryland. As the first point of contact for clients, this role is essential in creating a welcoming and attentive experience. This is a Contract to permanent position, ideal for individuals seeking to advance their career in a dynamic office environment.
Job Responsibility:
Serve as the primary point of contact for clients, ensuring a warm and attentive greeting
Manage incoming calls using a multi-line phone system, routing them efficiently to the appropriate departments
Provide concierge-style services to assist clients with inquiries and needs
Handle switchboard operations for phone systems with up to 10 lines
Respond promptly to inbound calls, delivering exceptional customer service
Maintain an organized and presentable front desk area
Coordinate scheduling and appointments as needed
Assist with administrative tasks to support office operations
Requirements:
Strong communication skills, both verbal and written
Ability to operate multi-line phone systems with confidence and efficiency
Excellent organizational and multitasking abilities
Detail-oriented demeanor and a client-focused attitude
Willingness to learn and adapt to new office procedures
Basic computer skills and familiarity with standard office software
High school diploma or equivalent
Nice to have:
Previous experience in receptionist or front desk roles is preferred but not required
What we offer:
medical, vision, dental, and life and disability insurance