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We are seeking a detail-oriented Front Desk Coordinator to join our team at a leading hospitality property in Honolulu. This onsite role provides a welcoming first impression for guests and supports daily front desk operations.
Job Responsibility:
Serve as the first point of contact for guests, delivering exceptional customer service
Manage check-in/check-out processes and room assignments
Respond to guest inquiries via phone, email, and in person
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests
Handle reservations, cancellations, and billing inquiries
Collect payments and issue receipts
Maintain front desk area organization and compliance with property standards
Assist with administrative tasks and special projects as assigned
Ensure confidentiality and professionalism at all times
Requirements:
Prior front desk or customer service experience in hospitality preferred
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Proficiency with basic computer systems and reservation software
Detail-oriented, reliable, and adaptable
Available for onsite work
preference given to Hawaii residents
Professional appearance and demeanor
What we offer:
medical, vision, dental, and life and disability insurance