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We are seeking a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. In this Contract to permanent position, you will play a vital role in ensuring smooth day-to-day operations by delivering exceptional customer service and maintaining an organized and welcoming office environment. This role is integral to supporting both staff and visitors, and we seek someone who thrives in a dynamic setting.
Job Responsibility:
Manage incoming calls effectively, including triaging inquiries and directing them to the appropriate individuals
Welcome visitors warmly and assist them by providing accurate information or connecting them with the correct department
Resolve conflicts efficiently to ensure a positive experience for all parties involved
Coordinate office tasks such as sorting and distributing mail, maintaining supplies, and handling administrative duties
Ensure the reception area is organized, presentable, and conducive to a welcoming environment
Provide support for office coordination activities, including scheduling and communication tasks
Utilize multi-line phone systems to handle incoming calls with efficiency
Maintain a proactive approach to multitasking and prioritizing responsibilities in a fast-paced environment
Deliver concierge-style services by anticipating and addressing the needs of guests and staff
Collaborate with team members to ensure smooth communication and workflow across the office
Requirements:
Proven experience in receptionist or front desk coordination roles
Strong customer service skills with the ability to handle inquiries and complaints in a courteous manner
Proficiency in managing multi-line phone systems and answering inbound calls
Excellent organizational skills and attention to detail
Ability to multitask and prioritize tasks effectively
Detail-oriented approach with exceptional interpersonal communication skills
Competence in handling light administrative duties and office coordination tasks
Familiarity with concierge-style services and delivering a positive guest experience
What we offer:
medical, vision, dental, and life and disability insurance