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We are looking for a detail-oriented Front Desk Coordinator to join our team on a contract basis in West Newton, Massachusetts. In this role, you will be the first point of contact for customers, ensuring a smooth and attentive experience. Your organizational skills and ability to multitask will be key to managing daily operations effectively.
Job Responsibility:
Greet and assist customers in a friendly and attentive manner, addressing inquiries and providing accurate information
Handle incoming calls and emails, ensuring prompt responses and effective communication
Perform accurate data entry to maintain records and update customer information
Process work orders efficiently and ensure all documentation is complete
Coordinate front desk activities, including scheduling and managing appointments
Collaborate with team members to resolve customer issues and ensure satisfaction
Maintain a clean and organized reception area to create a welcoming environment
Monitor inventory levels for office supplies and submit replenishment requests as needed
Provide administrative support to other departments when required
Requirements:
Minimum of 2 years of experience in a front desk or customer service role
Proficiency in data entry with high attention to detail and accuracy
Strong communication skills, both verbal and written
Ability to handle multiple tasks efficiently in a fast-paced environment
Familiarity with managing work orders and related documentation
Proficient in using office equipment and software applications
Excellent organizational skills with the ability to prioritize tasks
Customer-focused mindset with a detail-oriented and approachable demeanor
What we offer:
medical, vision, dental, and life and disability insurance