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We are looking for an experienced and service-focused Front Desk Coordinator to support a busy front desk environment in Raleigh, North Carolina. This is a Contract position with the potential to convert to a longer-term opportunity, ideal for someone who enjoys creating a welcoming workplace experience for visitors, employees, and clients. The right candidate brings strong hospitality instincts, clear communication skills, and confidence using Microsoft Office in a customer-facing setting.
Job Responsibility
Greet guests, employees, and callers with professionalism while providing prompt assistance for arrivals, departures, and general workplace questions
Create a positive front desk experience by identifying visitor needs quickly and guiding them through office orientation and onsite navigation
Maintain an active presence throughout the workplace by conducting walkthroughs during slower reception periods to support guests and address service needs
Share helpful recommendations on nearby dining, lodging, transportation, and local attractions to enhance the visitor experience
Partner with clients, vendors, and internal support teams to anticipate requests, resolve issues, and deliver thoughtful service solutions
Coordinate reception-related tasks such as meeting support, mail handling, badge-related assistance, and other day-to-day concierge services as needed
Stay informed on building services and workplace resources so visitors and employees receive accurate guidance at every interaction
Support onboarding-related administrative activities and required screening steps, including coordination tied to concurrent screening processes when applicable
Requirements
1-2 years of experience in hospitality, concierge support, reception, or another customer-facing service role
Strong verbal and written communication skills with the ability to interact effectively with guests, clients, and internal teams
Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
Demonstrated ability to stay organized, manage competing priorities, and respond quickly in a fast-paced onsite environment
Comfortable handling front desk responsibilities with a dependable and service-oriented approach
Ability to use sound judgment, research information efficiently, and provide helpful solutions to customer requests
English language proficiency and the interpersonal skills needed to build positive relationships across a workplace that values attention to detail