Front Desk Coordinator

• Monitor and log the entry and exit of residents, visitors, and clients while ensuring compliance with site protocols
• Record significant events in a logbook and promptly report security concerns or violations
• Coordinate transportation, deliver messages, and manage package distribution for residents and clients
• Maintain program schedules, including onsite activities and visits from external agencies
• Direct residents and clients to appropriate contacts for resolving concerns, and inform maintenance staff about mechanical issues
• Ensure residents have access to adequate bedding, shelter, and basic needs, fostering a comfortable and safe environment
• Provide resources and information to residents, including appointment reminders and support services
• Collaborate with volunteer staff and interns to ensure efficient operations
• Uphold cleanliness and organization in the front office and communal spaces

• Proven experience in receptionist or front desk roles, including managing multi-line phone systems
• Familiarity with scheduling and calendar management for appointments and activities
• Strong communication and interpersonal skills, particularly when working with vulnerable populations
• Ability to establish boundaries and maintain professionalism in challenging situations
• Proficiency in Microsoft Office and other basic computer applications
• Knowledge of safety and security protocols within residential or community settings
• Capacity to coordinate with multiple stakeholders, including residents, staff, and external agencies

Experience in concierge or customer service roles is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan