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We are looking for an experienced Front Desk Coordinator to support a busy non-profit organization in Cincinnati, Ohio. This Contract position will serve as the first point of contact for callers and visitors while keeping front office and administrative operations running smoothly. The ideal candidate brings strong reception experience, sound clerical skills, and a detail-oriented approach to handling day-to-day office support tasks.
Job Responsibility
Welcome visitors courteously, direct them to the appropriate departments, and maintain a positive front office experience
Answer incoming calls promptly, record call details accurately, and route inquiries to the correct contacts
Receive, sort, and distribute mail, packages, and deliveries to support timely communication across the organization
Oversee mailroom activities and help maintain organized administrative workflows for daily office operations
Prepare badges or access passes as needed and ensure related requests are completed accurately
Document customer concerns or complaints clearly and forward information to the appropriate teams for follow-up
Perform filing, data entry, and other clerical support tasks to keep records current and accessible
Assist with additional administrative assignments and special projects based on departmental needs
Requirements
Prior experience in a receptionist, front desk, or customer-facing administrative support role
Demonstrated ability to manage multiple incoming calls, visitors, and office tasks with professionalism
Strong clerical and organizational skills, including filing, recordkeeping, and general office coordination
Experience handling mail, deliveries, or mailroom-related responsibilities in an office setting
Clear written and verbal communication skills with attention to detail in logging information
Comfortable supporting HR-related or administrative processes when needed
Proficiency with standard office equipment and common workplace software applications