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We are looking for a dedicated and Spanish speaking Front Desk Coordinator to join our team in Pasadena, Texas. In this Contract to permanent position, you will play a key part in ensuring smooth front desk operations and providing exceptional service to patients and visitors. If you thrive in a fast-paced environment and have strong organizational and communication skills, we encourage you to apply.
Job Responsibility:
Greet patients and visitors warmly, creating a welcoming atmosphere at the front desk
Manage a multi-line phone system efficiently, answering inbound calls and directing them to the appropriate departments
Coordinate daily schedules and ensure all appointments are handled promptly and accurately
Assist patients with check-in and check-out processes, verifying necessary documentation
Handle concierge services, providing information and assistance as needed to enhance the patient experience
Stay available until the last patient has been attended to at the end of each workday
Maintain the reception area in a clean and organized manner
Collaborate with team members to address and resolve any scheduling or operational challenges
Ensure timely communication and follow-ups for patient inquiries and concerns
Perform administrative tasks such as data entry, filing, and record-keeping to support office operations
Requirements:
Minimum of 2 years of experience in a front desk or receptionist role
Proficiency in handling multi-line phone systems and directing calls accurately
Strong bilingual communication skills to assist a diverse patient base. (Spanish)
Excellent organizational abilities and attention to detail
Ability to manage multiple tasks and prioritize effectively in a busy environment
Friendly and detail-oriented demeanor, with a focus on customer service
Familiarity with basic administrative tasks, including data entry and record management
Willingness to work flexible hours and stay until the last patient has been attended to
What we offer:
medical, vision, dental, and life and disability insurance