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Front Desk Coordinator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Riverside

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a Front Desk Coordinator to join our team. This is a Contract to permanent position, ideal for someone passionate about delivering exceptional guest experiences in a high-end hospitality environment. The role involves ensuring seamless interactions with guests, from their arrival to departure, while maintaining a detail-oriented and welcoming demeanor.

Job Responsibility:

  • Provide exceptional hospitality by managing all guest interactions with care and attention to detail
  • Oversee the entire guest experience, including accurate reservations, welcoming arrivals, offering local recommendations, and ensuring a smooth departure
  • Inform guests about on-site amenities, escort them to their rooms, and explain relevant details in a tech-forward environment
  • Address and resolve guest complaints promptly, ensuring satisfaction
  • Communicate effectively with guests to understand their needs and personalize their experience
  • Anticipate and enhance guest expectations through proactive service
  • Support management with personalized amenities, gifts, and notes for guests
  • Build brand awareness through local networking efforts to strengthen the organization's positive image
  • Act as a concierge in a luxury hotel setting, offering tailored recommendations and assistance
  • Assist long-term guests in acclimating to the local area and suggest activities to enrich their stay

Requirements:

  • Prior experience in customer service or receptionist roles
  • Strong interpersonal skills with a passion for hospitality
  • Ability to handle guest complaints professionally and effectively
  • Familiarity with high-tech environments and systems is a plus
  • Excellent communication skills to understand and meet guest needs
  • Proactive approach to anticipating guests' expectations and enhancing their experiences
  • Ability to work collaboratively with management and contribute to brand reputation
  • Flexibility to perform additional duties as required

Nice to have:

Familiarity with high-tech environments and systems is a plus

What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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