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We are seeking a personable and detail-oriented Front Desk Coordinator to join a respected healthcare organization in Honolulu. As the first point of contact for patients and visitors, you will play a crucial role in ensuring a positive and welcoming experience. The ideal candidate thrives in a fast-paced environment and is committed to providing exceptional customer service.
Job Responsibility:
Greet and assist patients, visitors, and vendors in a professional, courteous manner
Answer and manage multi-line phone systems, directing calls accurately and efficiently
Schedule appointments and maintain calendars for healthcare providers
Handle patient check-in/check-out processes and verify insurance information
Maintain a clean and organized reception area
Respond to inquiries and provide accurate information regarding office services and procedures
Coordinate with internal staff to facilitate smooth patient flow and communication
Requirements:
Previous experience answering multi-line phones in a professional or healthcare setting
Demonstrated excellence in customer service
Strong verbal and written communication skills
Ability to multitask and remain calm under pressure
Proficiency with office software, scheduling systems, and basic data entry