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Robert Half is looking for a Front Desk Coordinator to support daily office operations for a healthcare organization in Silver Spring, Maryland. This Front Desk Coordinator contract-to-permanent opportunity is ideal for someone who enjoys creating a welcoming environment, managing a busy front desk, and providing dependable administrative support. The right Front Desk Coordinator candidate will bring strong customer service skills, a courteous approach, and the ability to stay organized while handling multiple priorities throughout the day.
Job Responsibility:
Manage a high-volume front desk by welcoming visitors, answering incoming calls, and ensuring each inquiry is routed to the appropriate team member
Coordinate day-to-day reception activities, including handling mail distribution and maintaining an orderly, detail-focused office environment
Provide courteous assistance to guests, clients, and staff while serving as a reliable first point of contact for the organization
Assess incoming phone calls and requests to determine urgency, respond when appropriate, and direct matters to the correct person or department
Support office operations with light administrative tasks such as basic documentation, scheduling support, and general clerical duties
Address routine concerns and help de-escalate tense situations with sound judgment and strong interpersonal communication
Balance multiple responsibilities at once while maintaining accuracy, responsiveness, and a strong customer-facing presence.
Requirements:
Previous experience in a front desk, receptionist, concierge, or customer-facing administrative role
Ability to manage a multi-line phone system and handle a steady volume of inbound calls efficiently
Strong customer service skills with a detail-oriented, polite, and composed communication style
Proven ability to multitask and stay organized in a fast-paced office setting
Comfortable directing visitors, callers, and internal requests to the appropriate contacts
Capable of handling conflict or sensitive interactions with tact and care
Basic administrative skills, including clerical support and coordination of everyday office activities.
What we offer:
Medical, vision, dental, and life and disability insurance