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Robert Half Logo Robert Half · Office Administration

Front Desk Coordinator

United States, Santa Monica · Job Posted June 10, 2026
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Job Description

We are looking for a Front Desk Coordinator to support a busy clinic in Santa Monica, California. This Front Desk Coordinator opportunity is ideal for someone who brings strong attention to detail, empathy, and administrative skills to every patient interaction. In this role, you will help create a welcoming experience while keeping scheduling, documentation, and front office operations organized and efficient.

Job Responsibility

  • Welcome patients and guests with a courteous, detail-oriented approach that creates a positive arrival experience
  • Manage patient intake and departure processes, including reviewing demographic details, insurance information, and referral documentation for accuracy
  • Guide patients through appointment details, care scheduling, authorization status, and payment expectations with clear and respectful communication
  • Arrange, update, and confirm appointments while balancing provider availability and clinic flow
  • Serve as a communication link among patients, clinical staff, and insurance contacts to help resolve routine scheduling and coverage questions
  • Receive copays and other payments, secure required forms and signatures, and handle sensitive information in accordance with privacy standards
  • Keep electronic patient files current and accurate within the medical records system
  • Support daily front office and clinic operations by anticipating scheduling conflicts, communicating changes promptly, and assisting with additional administrative needs as they arise

Requirements

  • High school diploma or equivalent is required
  • additional college coursework is a plus
  • At least 2 years of experience in a medical, rehabilitation, or physical therapy front desk setting is preferred
  • Ability to manage patient-facing conversations related to scheduling, insurance verification, and treatment logistics with close attention to detail
  • Strong customer service skills with a composed and confident presence in a clinical environment
  • Clear verbal and written communication skills with close attention to detail
  • Solid organizational skills and the ability to handle multiple priorities in a fast-paced setting
  • Proficiency with electronic medical record platforms, multi-line phone systems, and standard office software
  • Familiarity with medical front office procedures, patient scheduling, and basic medical terminology is preferred

What we offer

  • Health
  • Dental
  • Vision
  • 401k
  • Sick Time Off
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