Front Desk Coordinator Jobs

Sollis Health

Location:
United States, Palo Alto

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

25.00 - 30.00 USD / Hour

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Job Description:

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process.

Job Responsibility:

Greeting members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high-level of customer service
Managing patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation
Conducting temperature checks and COVID screening questions
Entering membership leads and patient demographics into Salesforce
Scheduling follow up appointments for medical evaluations, vaccinations and house calls as appropriate
Addressing any member questions or concerns in a timely manner and escalating them as needed
Answering the Sollis medical hotline as needed and directing patients to the appropriate team members for their medical care, billing questions or other needs
Keeping the office space and the entire clinic clean and presentable meeting Sollis brand standards
Distributing mail and facilitating mailing items to members and signing for packages on occasion
Checking inventory, ensuring rooms have adequate supplies, restocking where needed and partnering with the inventory coordinator to order more supplies as needed
Performing related duties as required

Requirements:

Associates degree or greater required
1-2 years of previous hospitality and/or medical office experience strongly preferred
Excellent administrative background, especially in managing customers on the phone
Ability to efficiently execute (and often improve) established office routines and policies
Exceptional organizational and attention to detail
Excellent communication skills and the ability to work cross-functionally among departments and teams
Tech-savvy with the ability to learn new technology quickly
Ability to think and work independently, effectively, and efficiently as if running your own business unit
Ambitious, strong work ethic, and open to new ideas

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Desk Coordinator