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The Front Desk Coordinator serves as the face of WGU’s campus, managing visitor check-in, badge issuance, wayfinding, and supporting essential security operations. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting while upholding safety and compliance standards.
Job Responsibility:
Greet and assist all visitors, vendors, and employees
Manage front desk operations, including visitor screening, badge issuance, and access control
Support security processes such as incident reporting, lost-and-found management, and emergency response
Coordinate with facilities, security, and building management teams regarding access and safety needs
Maintain confidentiality, data protection standards, and accurate visitor logs
Requirements:
High school diploma or equivalent
3+ years of front desk, receptionist, hospitality, or customer service experience
Experience with Microsoft Office programs (Word, Outlook, Excel)
Strong communication skills
Attention to detail
Ability to multitask
Nice to have:
Experience with ServiceNow or similar ticketing platforms
Familiarity with customer service best practices and emergency procedures
Experience with electronic badge access systems, and visitor management software
Experience in building management systems or corporate security environments
Additional administrative or security training
What we offer:
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave