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Capital Vacations Logo Capital Vacations · Hospitality and Tourism

Front Desk Clerk

United States, Atlantic Beach · Job Posted January 07, 2026
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Job Description

Ensuring guest satisfaction from the moment a guest arrives at the resort until they check-out. Provide directions to guest to local destinations. Maintain supplies for front desk area. Answer general interest calls to the area. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling and any and all reporting required as per shift checklist. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.

Job Responsibility

  • Ensuring guest satisfaction from the moment a guest arrives at the resort until they check-out
  • Provide directions to guest to local destinations
  • Maintain supplies for front desk area
  • Answer general interest calls to the area
  • Responsible for all Front Desk duties such as check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling and any and all reporting required as per shift checklist
  • Register check-in guests, check-out guests, confirm pending reservations, answer direct phone calls and emails, take messages and communicate with additional Front Desk Clerks as needed
  • Use computer to input information regarding in-house guests
  • Handle credit cards and money
  • count cash drawer at the end of the shift
  • Assist owners and guests with questions, problems or concerns, and be able to communicate any unresolved situations to the proper department or person
  • Know local points of interest and be able to give directions
  • Maintain a tidy operational workspace and area
  • Learn and be able to execute any Front Desk functions as set forth in procedures manual
  • Assist with special projects as assigned by Supervisor

Requirements

  • Background check will be completed as a condition of employment
  • Must be dependable and be able to work without constant supervision
  • Ability to learn quickly and work in fast-paced position
  • Ability to apply common sense to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral or diagram form
  • Must possess outstanding Customer Service Skills

Nice to have

  • High energy level, fun-loving attitude
  • comfortable performing multifaceted projects in conjunction with normal activities
  • well organized and motivated
  • ability to get along with diverse personalities – tactful, honest, mature, responsible and courteous
  • ability to deal tactfully and professionally with owners, guests, board members, and public
  • ability to meet and maintain personal cleanliness and hygiene standards as set forth in the Employee Handbook

What we offer

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Paid Time Off
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals
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