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Ensuring guest satisfaction from the moment a guest arrives at the resort until they check-out. Provide directions to guest to local destinations. Maintain supplies for front desk area. Answer general interest calls to the area. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling and any and all reporting required as per shift checklist. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.
Job Responsibility:
Ensuring guest satisfaction from the moment a guest arrives at the resort until they check-out
Provide directions to guest to local destinations
Maintain supplies for front desk area
Answer general interest calls to the area
Responsible for all Front Desk duties such as check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling and any and all reporting required as per shift checklist
Register check-in guests, check-out guests, confirm pending reservations, answer direct phone calls and emails, take messages and communicate with additional Front Desk Clerks as needed
Use computer to input information regarding in-house guests
Handle credit cards and money
count cash drawer at the end of the shift
Assist owners and guests with questions, problems or concerns, and be able to communicate any unresolved situations to the proper department or person
Know local points of interest and be able to give directions
Maintain a tidy operational workspace and area
Learn and be able to execute any Front Desk functions as set forth in procedures manual
Assist with special projects as assigned by Supervisor
Requirements:
Background check will be completed as a condition of employment
Must be dependable and be able to work without constant supervision
Ability to learn quickly and work in fast-paced position
Ability to apply common sense to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral or diagram form
Must possess outstanding Customer Service Skills
Nice to have:
High energy level, fun-loving attitude
comfortable performing multifaceted projects in conjunction with normal activities
well organized and motivated
ability to get along with diverse personalities – tactful, honest, mature, responsible and courteous
ability to deal tactfully and professionally with owners, guests, board members, and public
ability to meet and maintain personal cleanliness and hygiene standards as set forth in the Employee Handbook