Front Desk Auditor Job at Marriott Bonvoy

Front Desk Overnight Auditor

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Giving guests a smooth check-in and check-out
Building a memorable and unique guest experience
Delivering a wide range of services that guide guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing the highlights of the local area
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality

What we offer

Free Meals
Travel Discounts
Comprehensive Benefit Packages

Fulltime

Front Desk Agent / Night Auditor

At Crescent Hotels & Resorts, we are a team of hospitality professionals who tak...

Location

United States , Deerfield

Salary:

18.00 USD / Hour

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Must be able to communicate clearly in English. Self-motivated with a calm, professional demeanor and the ability to maintain a polished appearance. Strong guest service and communication skills with a team-oriented mindset and willingness to support coworkers. Ability to perform moderately complex mathematical calculations accurately. Capable of working with internal and external guests in situations requiring patience, tact, and diplomacy. Able to stand and move throughout the front office while performing essential job functions. Proficient in using computer systems to accurately enter and retrieve information. Able to recognize and respond appropriately to emergency situations. Demonstrates the ability to build and maintain positive working relationships with associates, guests, and partners. Marriott hotel experience is preferred. Availability to work weekends and holidays is required.

Job Responsibility

Greet guests and complete the registration process, including entering and retrieving information in the system, confirming guest details and room rates, assigning rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and ensuring guests know the location of their room
Assist guests with check-out by ensuring rooms and services are accurately posted, using the point-of-sale system, handling cash, processing credit and debit cards, converting currency, making change, and processing gift certificates
Maintain a strong working knowledge of hotel offerings, including room types, rates, packages, promotions, and the local area, and respond to guest inquiries
Use up-selling techniques to promote hotel services and maximize room occupancy
Respond to guest requests and resolve concerns in a timely, friendly, and efficient manner
Handle guest complaints by conducting research, negotiating solutions, and ensuring guest satisfaction
Receive, input, retrieve, and relay messages to guests
Prepare daily restaurant revenue reports by auditing point-of-sale data, including revenue, covers, tips, settlements, and cashier activity
Run audit reports and journals from the front office and point-of-sale systems
Make necessary corrections and adjustments and troubleshoot system issues during the shift

What we offer

Competitive wages
Comprehensive benefits for eligible associates and family members
401(k) matching program for eligible associates
Flexible scheduling to support work-life balance
Travel discounts at Crescent-managed properties across North America for you and your family
Tuition reimbursement

Front Desk Agent Night Auditor

The Front Desk Agent / Night Auditor plays a dual role in providing exceptional ...

Location

United States , Santa Rosa

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Job Responsibility

Greet and assist guests with a warm, professional demeanor
Process guest check-ins, check-outs, and room assignments efficiently
Handle guest inquiries, reservations, and requests promptly and courteously
Address and resolve guest concerns or complaints, escalating when necessary
Maintain knowledge of hotel services, amenities, and local attractions
Manage room inventory and coordinate with Housekeeping and Maintenance
Handle cash, credit card transactions, and ensure accuracy of posted charges
Maintain accurate records and logs, including shift reports and guest information
Answer phones, route calls, and handle messages per hotel standards
Balance all daily room, restaurant, and miscellaneous charges

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Fulltime

Front Desk Agent - Night Auditor

The Front Desk agent- Night Auditor is responsible for ensuring guest satisfacti...

Location

United States , Arlington

Salary:

17.75 - 21.28 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

Previous guest services experience required
Previous cash handling experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail
Minimum 1-2 years experience
Must be able and available to work the night auditor's shift, when needed
Should endeavor to meet the client's conditions of the employment process. (government fingerprint background & requirements for a federal contractor's position)

Job Responsibility

Greet and provide customer service to guests while anticipating their needs
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
Book reservations, rentals, and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and delivers messages as needed
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc
Coordinate resolution of guest concerns
Communicates closely with all departments to ensure a seamless guest experience

What we offer

Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage

Fulltime

Assistant Front Desk Manager

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Columbus

Salary:

23.00 - 25.00 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a similar position in a hotel
excellent communication, leadership and customer service skills
strong leader who is upbeat and approachable
ability to engage with guests and the general public
positive, collaborative style
attentive to details
good at solving problems
ability to promote a passion for quality and service

Job Responsibility

Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit
Work shifts with the front desk agents and night auditors, and lead by example with excellent leadership skills and impeccable hospitality guest service
Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
Ensure guest and team member satisfaction

What we offer

Exceptional benefit plan for eligible associates and family members
401K matching program for eligible associates
Flexible scheduling
Discounts with Crescent managed properties in North America for you and family members
Hotel Rooms Discounts at Marriott properties worldwide

Fulltime

Front Desk Manager - Denali Park Village

The Front Desk Manager is responsible for overseeing the daily operations of the...

Location

United States , Denali

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years of experience in a front desk or guest services role, with at least 1-2 years in a supervisory or management position in a hotel or hospitality environment
Experience with hotel Property Management Systems (PMS) and reservation systems is preferred
Strong leadership and team management skills, with the ability to motivate, guide, and develop a diverse team
Excellent communication and interpersonal skills, with the ability to interact with guests and staff professionally and effectively
Strong problem-solving skills and the ability to resolve guest concerns in a timely, effective manner
Proficient in MS Office Suite (Word, Excel, Outlook) and other hotel management software
Excellent organizational and time-management skills, with the ability to prioritize tasks and work under pressure
Ability to stand for long periods of time, as well as sit at a desk or workstation for extended hours
Ability to lift up to 20 lbs. and perform occasional physical tasks such as stocking supplies or handling luggage
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing

Job Responsibility

Manage and supervise the front desk team, including front desk agents, night auditors, and concierge staff
Recruit, train, and onboard new employees, ensuring they understand hotel policies, guest service expectations, and operational procedures
Provide ongoing coaching, feedback, and performance evaluations to promote team development, high morale, and retention
Develop and manage the front desk schedule to ensure adequate coverage and efficient operations
Ensure all guests receive exceptional service, from check-in to check-out, addressing concerns or special requests promptly and professionally
Handle guest complaints and feedback in a calm and effective manner, ensuring satisfactory resolutions
Collaborate with other hotel departments to ensure a seamless guest experience (e.g., housekeeping, maintenance, food & beverage)
Oversee VIP guest services, ensuring that special requests or amenities are handled promptly
Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room assignments, and guest services
Ensure front desk procedures are followed accurately, including guest registration, billing, payment processing, and maintaining security of guest information

What we offer

Competitive wages
Comfortable on-site housing
On-site gym
Inclusive meal plan for $16 a day

Fulltime

Global Equities MO In Business Risk and Control Head

Equities Middle Office: In-Business Risk & Control. Citi's Markets Operations gr...

Location

United States , Getzville; Tampa

Salary:

115840.00 - 173760.00 USD / Month

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operations and risk management within the financial industry, with strong knowledge of the Markets business, particularly Equities Operations (Cash, Derivatives, Syndicates, Prime Finance, Stock Loan, Delta One, and/or OTC Confirmations)
Proven experience in building and maintaining risk and control governance frameworks, including attestation management, MCA oversight, and audit engagement
Strong understanding of operational risk management principles, including risk identification, assessment, monitoring, and mitigation
Experience with Key Risk Indicator (KRI) design, development, and monitoring, including threshold calibration and escalation frameworks
Experience with third-party and vendor risk management, including due diligence, ongoing monitoring, and performance oversight
Exceptional communication and stakeholder management skills — the ability to communicate complex risk topics clearly to a wide range of audiences, from desk-level operations through to senior management, and to build trusted relationships across multiple functions is critical for this role
Experience successfully collaborating with multiple stakeholders across the Markets business, and broader Citi Enterprise Risk Management and Operations, Technology teams
Demonstrated ability to manage multiple concurrent initiatives with competing priorities and deadlines, with the flexibility to take on new responsibilities as the risk landscape evolves
Proficiency with SharePoint, MS Office, Tableau/Power BI, and governance/risk management tools
Experience working with second-line (ORM, ECO, Compliance) and third-line (Internal Audit, external auditors) partners

Job Responsibility

Maintain and enhance the In-Business Risk & Control Governance framework and virtual IBRC Team across Equities Middle Office (Equities Cash, Equities Derivatives, Syndicates, Prime Finance, Stock Loan, Delta One, and OTC Confirmations), ensuring standardised governance over attestations, corporate hygiene, risk updates, commentary, audit engagement, working groups, and central initiatives
Partner with ECO and ORM Teams across Equities to ensure consistent risk oversight and control effectiveness
Design, develop, and maintain Key Risk Indicator (KRI) dashboards to proactively identify emerging risks, control weaknesses, and trends across Equities Middle Office operations, monitoring outputs and driving timely escalation where thresholds are breached
Oversee third-party and vendor risk governance for Equities Middle Office, ensuring appropriate due diligence, ongoing monitoring, performance oversight, and independent validation of vendor-generated outputs
Represent Equities Middle Office in senior working groups across Markets and Operations, contributing to governance forums and cross-functional risk committees
Coordinate end-to-end attestation processes across all Equities Middle Office desks, including sign-off tracking, timeliness monitoring, and completeness assurance
Manage access entitlement governance, records management, regulatory reporting oversight, and other control-related activities as required by the evolving risk landscape
Take ownership of risk and control initiatives as they arise, providing senior oversight and driving delivery across the Equities Middle Office landscape
Maintain and develop the Equities Middle Office Risk SharePoint hub, ensuring stakeholders have self-service access to current risk information, governance calendars, MI, and policy documentation
Build and maintain strong relationships with stakeholders across Equities Middle Office desks, Markets Operations COO, Technology, Compliance, Legal, and Front Office teams, establishing regular communication cadences and ensuring consistent messaging

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Night Auditor

Summary: Who We Are White Lodging develops and operates a portfolio of award-win...

Location

United States , Austin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills
A passion for customer service
The ability to be flexible and adapt to any situation
A desire to work as part of the front desk team
An outgoing personality with a positive attitude
Previous hospitality experience is helpful but not required
Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary

Job Responsibility

A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions
Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds
Consistently follow all credit, cash-handling, and accounting procedures
Run various audits and reports, and record all revenues and statistics accurately
Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures
Ensure security and confidentiality of all guest and hotel information
Effectively respond to and resolve guest concerns or complaints
Perform other duties as assigned

What we offer

Medical, Dental, and Vision insurance (starting Day 1)
Life Insurance and Disability Insurance
Paid Parental Leave
DailyPay option
Employee Assistance Program (EAP)
401(k) with company match
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
Leadership development and tuition reimbursement

Fulltime

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Front Desk Auditor

Job Description

Job Responsibility

Requirements

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