Front Desk Attendant

• Enhance the member and guest experience while they are in the fitness center
• Ensure all fitness equipment is in safe, operational condition
• Greet and engage with members and guests, setting the example for excellent customer service
• Maintain cleanliness of the fitness center, locker rooms, and lobby areas
• Stay knowledgeable about the fitness areas, Event Center, and resort amenities
• Ensure policies are adhered to, particularly in point-of-sale operations
• Provide exceptional customer service, building relationships by showing sincere interest in members and guests
• Resolve any issues or concerns quickly, striving to exceed guest expectations
• Collaborate with team members to ensure the retail area is clean and organized
• Assist hotel and resort staff professionally, sharing necessary information
• Prepare for shifts by ensuring the music is at an appropriate level, uniform is clean and wrinkle-free, nametag is visible, and a welcoming smile is in place
• Maintain cleanliness and proper stocking of the fitness area
• Address members by name to create a personal experience
• Anticipate members' needs and assist with special requests
• Perform all opening, mid-shift, and closing tasks as outlined in the fitness attendant checklists
• submit completed checklists at the end of each shift
• Keep fitness areas, locker rooms, and lobby spaces clean and tidy
• Practice safe work habits, following safety procedures, including evacuation protocol when necessary
• Be knowledgeable about fitness equipment and assist guests with questions
• Attend departmental meetings and training sessions when scheduled
• Conduct facility tours for prospective members
• Provide information on membership pricing, tiers, and assist guests with the sign-up process
• Perform any other duties assigned by the Director of Fitness

• Previous experience in hospitality or customer service is required
• Ability to maintain a pleasant demeanor and remain efficient in a dynamic, fast-paced environment
• Ability to multitask while maintaining attention to detail
• Professional, flexible, and positive attitude
• Strong attention to detail and organization
• Ability to stand for extended periods
• Ability to perform light lifting (up to 35 lbs) and occasional bending, stooping, and reaching
• Hearing and visual acuity to observe and meet members' needs
• Must follow occupational safety and health practices
• Adherence to company appearance standards, including wearing the uniform and name badge at all times

Passion for fitness, hospitality, and providing excellent service

• Comprehensive health insurance
• retirement plans
• paid time off
• on-site wellness programs
• local discounts
• employee rates on hotel stays
• ongoing training and development opportunities