Front Desk Associate

• Create a welcoming community environment for our members and guests
• Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns
• Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling
• Help ensure your building is fully operational and make adjustments when needed
• Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary
• Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests
• Front Desk Management: Greet all members and guests
• Cover the front desk during the building’s set business hours
• Ensure visiting guests are registered and checked in
• Provide orientation of our spaces
• Support with issuing and collect keys
• Keep the front desk clean
• Notify members of any food deliveries and packages
• Member Engagement: Learn the names of members and guests and get to know their businesses
• Keep track of relevant member notes and information
• Answer questions from members and guests
• Identify opportunities to celebrate members’ successes
• Know and be able to explain WeWork policies and procedures
• Know and recommend local services
• Building Operations and Management: Assist with the handling mail and packages
• Know and be able to explain WeWork policies and procedures around mail
• Monitor our spaces and make adjustments when needed
• Help maintain building amenities
• Respond to emergencies and incidents

• You’re a people-person—you enjoy meeting new people from all walks of life
• In-person interactions energize you and you have outstanding interpersonal skills
• You feel comfortable and confident being the face of the brand
• Helping others gives you a sense of accomplishment
• You work well in a team and can roll up your sleeves to help when needed
• You’re able to multitask while always prioritizing the member experience
• You’ve worked in hospitality / retail or customer service before which is preferred but not required
• You have strong verbal and written communication skills
• You are comfortable with and proficient in basic computer skills
• You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
• You show a passion and understanding of WeWork’s mission and values
• You have a secondary school certificate which is preferred but not required

• You’ve worked in hospitality / retail or customer service before
• You have a secondary school certificate

Part-time employees are eligible to participate in WeWork’s benefit plans and programs, including paid sick time, paid parental leave, unpaid public holidays, and eligibility to participate in 401(k) plan