Front Desk Associate Job at Robert Half (Brookfield)

Front Desk Associate

Robert Half

Location:
United States , Brookfield

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Front Desk Associate to support appraisal coordination activities for a mortgage company in Brookfield, Wisconsin. This Contract position is ideal for someone who is organized, responsive, and comfortable managing incoming requests while keeping processes on track. The person in this role will serve as a key point of contact for internal teams and external partners, helping maintain timely communication, accurate documentation, and a high level of customer service.

Job Responsibility:

Coordinate appraisal requests by tracking new orders, expedited needs, and revisions to help keep the pipeline moving efficiently
Serve as a communication link between lending teams and appraisers to gather required borrower details and confirm assignment information
Use the Mercury Network platform to support users, resolve navigation questions, and assist with issues related to system connectivity with Encompass
Guide staff through appraisal ordering procedures, respond to inquiries, and help address order-related concerns
Distribute appraisal assignments to appraisers or appraisal management companies based on coverage area, eligibility, and internal guidelines
Prepare and upload cover letters and supporting documentation into the Encompass eFolder with a high degree of accuracy
Help uphold appraisal compliance standards by following applicable regulations, investor expectations, and departmental procedures
Respond to branch questions involving appraisal payments, order updates, and general service issues while maintaining professionalism and discretion
Contribute to quality control efforts, provide backup coverage for appraisal desk functions, and assist with workflow improvements or cross-functional projects as needed

Requirements:

At least 1 year of experience in a front desk, coordinator, customer service, or administrative support role
Ability to manage inbound calls and handle a multi-line phone or switchboard system effectively
Experience providing receptionist or concierge-style service with strong attention to responsiveness and follow-through
Strong organizational skills with the ability to monitor multiple requests, priorities, and deadlines at once
Comfortable communicating with internal teams and external contacts while handling confidential information appropriately
Proficiency with standard office systems and the ability to learn tools used for appraisal tracking and document management
Detail-oriented approach with the ability to maintain accurate records and complete tasks in a compliance-focused environment

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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