Front Desk Associate Job at AvantStay (Austin)

Front Desk Associate

AvantStay

Location:
United States , Austin

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

20.00 USD / Hour

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Job Description:

A Hotel Overnight Front Desk Associate who is dependable, attentive, and passionate about providing a warm and memorable experience for every guest—even in the quiet overnight hours. You’ll be the welcoming face of AvantStay during evening and early-morning shifts, managing check-ins, assisting guests with inquiries, and ensuring a smooth start or end to their travels. This role is ideal for someone who values service excellence, thrives in a calm, steady environment, and is eager to deliver AvantStay’s signature guest experience around the clock.

Job Responsibility:

Serve as the main point of contact for all guests during overnight hours, delivering exceptional service with a friendly, professional approach
Manage guest arrivals, check-ins, and check-outs, ensuring a seamless and welcoming process
Handle guest inquiries, requests, and issues via phone, email, or in person, providing timely and accurate assistance
Assist with reservations, room assignments, and last-minute bookings to maximize guest satisfaction
Complete overnight reporting and administrative tasks to prepare for the day shift
Maintain a clean, organized, and welcoming front desk and lobby environment
Provide knowledgeable information about AvantStay properties, amenities, and policies
Communicate guest feedback, requests, and opportunities for service improvements to the team
Support housekeeping and maintenance coordination to ensure guest rooms and property spaces meet brand standards
Represent AvantStay’s brand values in every interaction, ensuring guests feel cared for and valued

Requirements:

1+ years of hospitality, front desk, or customer service experience preferred
Excellent communication skills and a natural ability to create positive guest interactions
Strong attention to detail and the ability to multitask in a calm, organized way
A guest-first attitude with a genuine passion for hospitality and service excellence
Comfortable using reservation systems and eager to learn new software tools
Reliability, professionalism, and flexibility to work overnight shifts, weekends, and holidays
Must reside in the United States

What we offer:

Paid Time Off
Company-sponsored insurance (medical, dental, vision, life, etc.)
Complimentary and discount stays at AvantStay properties
Quarterly Mental Health Days
Fitness Reimbursement
Mileage Reimbursement

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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