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AvantStay Logo AvantStay · Hospitality and Tourism

Front Desk Associate

United States, Austin 20.00 USD / Hour · Job Posted March 04, 2026
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Job Description

A Hotel Overnight Front Desk Associate who is dependable, attentive, and passionate about providing a warm and memorable experience for every guest—even in the quiet overnight hours. You’ll be the welcoming face of AvantStay during evening and early-morning shifts, managing check-ins, assisting guests with inquiries, and ensuring a smooth start or end to their travels. This role is ideal for someone who values service excellence, thrives in a calm, steady environment, and is eager to deliver AvantStay’s signature guest experience around the clock.

Job Responsibility

  • Serve as the main point of contact for all guests during overnight hours, delivering exceptional service with a friendly, professional approach
  • Manage guest arrivals, check-ins, and check-outs, ensuring a seamless and welcoming process
  • Handle guest inquiries, requests, and issues via phone, email, or in person, providing timely and accurate assistance
  • Assist with reservations, room assignments, and last-minute bookings to maximize guest satisfaction
  • Complete overnight reporting and administrative tasks to prepare for the day shift
  • Maintain a clean, organized, and welcoming front desk and lobby environment
  • Provide knowledgeable information about AvantStay properties, amenities, and policies
  • Communicate guest feedback, requests, and opportunities for service improvements to the team
  • Support housekeeping and maintenance coordination to ensure guest rooms and property spaces meet brand standards
  • Represent AvantStay’s brand values in every interaction, ensuring guests feel cared for and valued

Requirements

  • 1+ years of hospitality, front desk, or customer service experience preferred
  • Excellent communication skills and a natural ability to create positive guest interactions
  • Strong attention to detail and the ability to multitask in a calm, organized way
  • A guest-first attitude with a genuine passion for hospitality and service excellence
  • Comfortable using reservation systems and eager to learn new software tools
  • Reliability, professionalism, and flexibility to work overnight shifts, weekends, and holidays
  • Must reside in the United States

What we offer

  • Paid Time Off
  • Company-sponsored insurance (medical, dental, vision, life, etc.)
  • Complimentary and discount stays at AvantStay properties
  • Quarterly Mental Health Days
  • Fitness Reimbursement
  • Mileage Reimbursement
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