Front Desk Associate Job at WeWork (Boston)

Front Desk Associate

WeWork

Location:
United States of America , Boston

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

19.00 - 20.00 USD / Hour

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Job Description:

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations. Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following: Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly. Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns. Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling. Help ensure your building is fully operational and make adjustments when needed. Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary. Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests. All of this while illustrating WeWork’s core values and working towards achieving our mission.

Job Responsibility:

Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly
Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns
Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling
Help ensure your building is fully operational and make adjustments when needed
Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary
Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests
Greet all members and guests with a warm and welcoming demeanor
Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar
Ensure visiting guests are registered and checked in and in accordance with WeWork’s guest policies
Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported
Support with issuing and collect keys from members and guests as needed
Keep the front desk clean, organized and free of clutter at all times
Notify members of any food deliveries and packages
Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community that WeWork is known for
Keep track of relevant member notes and information in WeWork systems
Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant
Identify opportunities to celebrate members’ successes and milestones
Know and be able to explain WeWork policies and procedures to members and guests
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc
Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing
Know and be able to explain WeWork policies and procedures around mail and mailroom
Monitor our spaces and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows
Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc
Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed

Requirements:

You’re a people-person—you enjoy meeting new people from all walks of life
In-person interactions energize you and you have outstanding interpersonal skills
You feel comfortable and confident being the face of the brand
Helping others gives you a sense of accomplishment
You work well in a team and can roll up your sleeves to help when needed
You’re able to multitask while always prioritizing the member experience
You’ve worked in hospitality / retail or customer service before which is preferred but not required
You have strong verbal and written communication skills
You are comfortable with and proficient in basic computer skills
You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
You show a passion and understanding of WeWork’s mission and values
You have a secondary school certificate which is preferred but not required

Nice to have:

You’ve worked in hospitality / retail or customer service before which is preferred but not required
You have a secondary school certificate which is preferred but not required

What we offer:

20 days of PTO
approximately 13 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
competitive healthcare benefits
401k plan
life and AD&D insurance

Additional Information:

Job Posted:
January 23, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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