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DLP Capital Logo DLP Capital · Office Administration

Front Desk Associate

United States, St Augustine 18.00 - 23.00 USD / Hour · Job Posted January 26, 2026
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Job Description

We are looking for a Front Desk Associate (or as we call it, a WOW Coordinator) to join our team at DLP Capital Headquarters! A WOW Coordinator is the first point of contact for visitors, tenants, and guests at our esteemed location which houses diverse commercial tenants. This role is crucial in creating a positive and professional atmosphere, ensuring a seamless and welcoming experience for everyone entering the premises.

Job Responsibility

  • Oversee deliveries to the lobby/mailroom area
  • Assist in answering all incoming phone calls by the second ring
  • Ability to listen actively and handle emotional residents with professionalism
  • Act as the primary point of contact for tenant inquiries, and complaints ensuring all submissions are logged in the property management software
  • Manage building key fobs (issue/track/log/ collect/ replacement)
  • Keep the front lobby neat and professional-looking at all times
  • Process important queries and manage customer expectations in a polite and friendly manner
  • Accomplish office tasks and follow up through to completion
  • Serve as a backup to the other Executive and Administrative assistants
  • Serve as the first person that visitors and callers to the St. Augustine's office interacts with, representing DLP in a professional and kind way
  • Greet and Check-in DLP guests/visitors
  • Be part of the Office Administration team responsible for maintaining a professional and pleasant office environment, including ordering supplies, managing vendor relations, keeping an eye out for improvements, etc
  • Be part of the Sunshine team and attend all meetings
  • Deliver a WOW Service to customers, clients, visitors, and team members, maintaining a professional environment
  • Act as a WOW concierge to our investors for their vacation rental reservations. Providing additional local area information for their stays
  • Other duties as assigned

Requirements

  • Welcome working in and thriving in a fast-paced environment
  • Able to lift 20-25 pounds
  • Minimum of 2 years of client-facing experience
  • Leasing or Property Management experience is a plus
  • Basic computer literacy skills and talent for technology
  • Advanced written and verbal communication skills
  • Polite, friendly, and self-assured attitude
  • Skills in multitasking and good time management
  • AppFolio experience a plus

Nice to have

  • Leasing or Property Management experience is a plus
  • AppFolio experience a plus

What we offer

  • Unlimited PTO
  • health/dental/vision/life insurance
  • 401(k) matching
  • learning/educational incentives
  • Volunteer Time Off
  • well-being programs
  • company events
  • self improvement/productivity tools
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