Front Desk Assistant Manager Job at Aramark (Denali)

Front Desk Assistant Manager

Aramark

Location:
United States , Denali

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Front Desk Assistant Manager plays a key role in the daily operations of the front desk, ensuring efficient guest check-in/check-out processes, exceptional customer service, and smooth coordination with other hotel departments. This position supports the Front Desk Manager in overseeing front office staff, managing guest concerns, and ensuring all administrative tasks are completed accurately and timely. The Assistant Manager is also responsible for maintaining operational standards and providing a high level of service to both guests and staff.

Job Responsibility:

Assist in managing and supervising front desk staff
Train, mentor, and motivate staff
Assist in creating and managing staff schedules
Ensure staff follow proper procedures for guest registration, check-in/check-out, payment processing, and room assignment
Address and resolve guest complaints, inquiries, and special requests
Coordinate with housekeeping, maintenance, and other departments to resolve guest-related issues
Oversee guest satisfaction during check-in and check-out
Oversee day-to-day operations of the front desk in the absence of the Front Desk Manager
Ensure all front desk procedures are followed
Maintain accurate records and ensure all guest details are entered into the property management system (PMS)
Assist in managing room inventory
Assist with preparing daily, weekly, and monthly reports
Track and manage cash handling procedures
Assist with check-in/check-out reports, billing inquiries, and the night audit process
Assist with invoicing and reconciliation of accounts
Help with onboarding new front desk staff
Conduct regular training sessions and refresher courses
Provide ongoing coaching and performance feedback
Act as a liaison between the front desk and other hotel departments
Coordinate with Tour Directors and groups as needed
Work closely with the Reservations Department
Ensure effective communication between shifts
Ensure the Property Management System (PMS) is being used correctly
Monitor front desk equipment
Ensure the accuracy of all guest reservations and bookings

Requirements:

Minimum of 2-3 years of experience in a front desk or guest services role
At least 1-2 years in a supervisory or leadership position
Experience in the hospitality industry is preferred, ideally in a hotel with 100+ guest rooms
Strong leadership and team management abilities
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Familiarity with hotel Property Management Systems (PMS), reservation systems, and office software (Microsoft Office Suite, etc.)
Ability to handle high-pressure situations and resolve issues calmly and professionally
Strong problem-solving skills and a guest-oriented mindset
Ability to stand for long periods and occasionally lift up to 25 lbs
Ability to work flexible hours, including evenings, weekends, and holidays as required

Nice to have:

A college degree in Hospitality Management, Business Administration, or a related field is preferred
Bilingual skills (e.g., Spanish, French) are a plus
Experience with revenue management or front desk operations in a larger hotel environment is advantageous

What we offer:

Competitive wages
Comfortable on-site housing
Variety of fun activities
On-site gym
Inclusive meal plan for just $8 a day

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Aramark - All Job Offers

Job Link Share: