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Aramark Logo Aramark · Hospitality and Tourism

Front Desk Assistant Manager

United States, Denali · Job Posted January 29, 2026
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Job Description

The Front Desk Assistant Manager plays a key role in the daily operations of the front desk, ensuring efficient guest check-in/check-out processes, exceptional customer service, and smooth coordination with other hotel departments. This position supports the Front Desk Manager in overseeing front office staff, managing guest concerns, and ensuring all administrative tasks are completed accurately and timely. The Assistant Manager is also responsible for maintaining operational standards and providing a high level of service to both guests and staff.

Job Responsibility

  • Assist in managing and supervising front desk staff
  • Train, mentor, and motivate staff
  • Assist in creating and managing staff schedules
  • Ensure staff follow proper procedures for guest registration, check-in/check-out, payment processing, and room assignment
  • Address and resolve guest complaints, inquiries, and special requests
  • Coordinate with housekeeping, maintenance, and other departments to resolve guest-related issues
  • Oversee guest satisfaction during check-in and check-out
  • Oversee day-to-day operations of the front desk in the absence of the Front Desk Manager
  • Ensure all front desk procedures are followed
  • Maintain accurate records and ensure all guest details are entered into the property management system (PMS)
  • Assist in managing room inventory
  • Assist with preparing daily, weekly, and monthly reports
  • Track and manage cash handling procedures
  • Assist with check-in/check-out reports, billing inquiries, and the night audit process
  • Assist with invoicing and reconciliation of accounts
  • Help with onboarding new front desk staff
  • Conduct regular training sessions and refresher courses
  • Provide ongoing coaching and performance feedback
  • Act as a liaison between the front desk and other hotel departments
  • Coordinate with Tour Directors and groups as needed
  • Work closely with the Reservations Department
  • Ensure effective communication between shifts
  • Ensure the Property Management System (PMS) is being used correctly
  • Monitor front desk equipment
  • Ensure the accuracy of all guest reservations and bookings

Requirements

  • Minimum of 2-3 years of experience in a front desk or guest services role
  • At least 1-2 years in a supervisory or leadership position
  • Experience in the hospitality industry is preferred, ideally in a hotel with 100+ guest rooms
  • Strong leadership and team management abilities
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Familiarity with hotel Property Management Systems (PMS), reservation systems, and office software (Microsoft Office Suite, etc.)
  • Ability to handle high-pressure situations and resolve issues calmly and professionally
  • Strong problem-solving skills and a guest-oriented mindset
  • Ability to stand for long periods and occasionally lift up to 25 lbs
  • Ability to work flexible hours, including evenings, weekends, and holidays as required

Nice to have

  • A college degree in Hospitality Management, Business Administration, or a related field is preferred
  • Bilingual skills (e.g., Spanish, French) are a plus
  • Experience with revenue management or front desk operations in a larger hotel environment is advantageous

What we offer

  • Competitive wages
  • Comfortable on-site housing
  • Variety of fun activities
  • On-site gym
  • Inclusive meal plan for just $8 a day
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