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We are looking for an experienced and service-oriented Front Desk Coordinator to support daily office operations in Waltham, Massachusetts. This is a Contract position expected to run for approximately 3 months and will play an important role in creating a welcoming onsite environment. The ideal candidate brings strong communication skills, a positive presence at the front desk, and a proactive approach to keeping workplace activities organized and running efficiently.
Job Responsibility
Welcome employees, guests, and vendors with a courteous and attentive approach while serving as the first point of contact for the office
Manage a multi-line phone system by answering incoming calls promptly, directing inquiries accurately, and ensuring callers receive a helpful experience
Coordinate front desk activities and day-to-day workplace support to maintain an orderly office setting
Assist with onsite office needs during the summer support period, helping staff and visitors with questions and general administrative requests
Organize workplace logistics and monitor shared spaces to help the office operate smoothly and efficiently
Communicate clearly with internal teams and external visitors to support scheduling, arrivals, and general office flow
Provide concierge-style assistance by anticipating needs, resolving routine issues, and escalating more complex matters when appropriate
Requirements
Prior experience in a front desk, reception, workplace services, or customer-facing administrative role
Ability to present effectively and interact with employees, executives, and visitors in a detail-oriented manner
Strong customer service skills with a helpful, solutions-focused attitude
Experience handling inbound calls and operating a multi-line or switchboard phone system
Excellent organizational skills with the ability to manage multiple tasks in a fast-paced onsite environment
Clear verbal and written communication skills, along with a willingness to support overall office operations
Availability to work onsite in Waltham, Massachusetts for the duration of the contract