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Front Desk and Sales Associate

United States, Flushing 18.00 - 22.00 USD / Hour · Job Posted July 04, 2026
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Job Description

We're looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you'll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you.

Job Responsibility

  • Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door
  • Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach
  • Guide families through the student registration process using effective sales and customer service techniques
  • Handle customer concerns and complaints professionally, with a solution driven approach
  • Assist families with merchandise and vending purchases
  • Make calls to resolve open account issues with professionalism and care
  • Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area
  • Enforce safety rules and administer first aid when necessary

Requirements

  • Mandarin or Spanish-speaking ability preferred to support our Mandarin and Spanish-speaking customer base
  • A natural communicator who is comfortable on the phone and in person with families of all backgrounds
  • Comfortable learning new software - we'll train you on our systems
  • Organized, dependable, and proactive about following through on tasks and commitments
  • Previous customer service or administrative experience preferred
  • Basic computer skills
  • Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School
  • Must be available for evening and weekend shifts

Nice to have

  • Mandarin or Spanish-speaking ability
  • Previous customer service or administrative experience

What we offer

  • Paid Training
  • Flexible Schedules
  • All Are Welcome
  • Make Waves...In Your Community
  • Make Waves...In Your Career
  • High Fives & Tropical Vibes
  • Going for Gold
  • Grow with Goldfish

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