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We're looking for a friendly, driven, and detail-oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people-first role - you'll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast-paced environment, and take pride in making a great first impression, this role is for you.
Job Responsibility
Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door
Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach
Guide families through the student registration process using effective sales and customer service techniques
Handle customer concerns and complaints professionally, with a solution driven approach
Assist families with merchandise and vending purchases
Make calls to resolve open account issues with professionalism and care
Maintain a clean, organized, and well-stocked front desk, snack area, changing rooms, restrooms, and lobby area
Enforce safety rules and administer first aid when necessary
Requirements
Mandarin or Spanish-speaking ability preferred to support our Mandarin and Spanish-speaking customer base
A natural communicator who is comfortable on the phone and in person with families of all backgrounds
Comfortable learning new software - we'll train you on our systems
Organized, dependable, and proactive about following through on tasks and commitments
Previous customer service or administrative experience preferred
Basic computer skills
Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School
Must be available for evening and weekend shifts
Nice to have
Mandarin or Spanish-speaking ability
Previous customer service or administrative experience