Front Desk All Rounder

• Play an essential role in demonstrating the “Passion for Excellence”
• Serve our guests with flair and professionalism
• Ensure all guests are provided with personalised service
• Embody the art of French hospitality through a “can do” attitude

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis
• Operate telephone effectively, handling all calls promptly and professionally
• Complete the daily shift check list
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently
• Be versed in the VIP arrivals and special requests for the day
• Be aware of group activity and crew movements
• Have extensive knowledge of the Opera Front Desk system with respect to reservations, check in, cashiering and check out
• Be fully versed in the Front Desk cashiering system, balancing each shift and resolving outstanding items
• Have an extensive knowledge of the hotel services and facilities
• Perform tasks within a timely manner
• Assist with implementation and maintenance of Sofitel Brand Standards
• Full Australian Working Rights are required

Passion for hospitality, service excellence, innovation and drive

• Unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences
• Daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu
• Distinguished learning platform, an elegant fusion of expert knowledge and tailored development