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Front Desk Agent

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Tandem Hospitality Group

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Location:
United States , Covington

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

Job Responsibility:

  • Provide quality guest services that include registration and check-out, PBX operations, mail and message service
  • Be accurate with daily accounting procedures
  • Use essential hospitality standards at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname
  • Consistently provide high level of customer service
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • Check in and out hotel guests in a confident, professional and friendly manner
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
  • Complete all items on appropriate checklist by end of shift
  • Follow established key control policy
  • Ensure proper credit policies are followed and verify credit limit report
  • Submit all lost & found articles accompanied by a completed lost & found report
  • Be knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
  • Be knowledgeable of fire and emergency procedures
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
  • Monitor room availability throughout the day
  • Review daily the selling status of the hotel using yield management system
  • Performs all other duties as directed by immediate supervisor
  • Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
  • Performs other duties as assigned, requested or deemed necessary by management.

Requirements:

  • High school diploma or equivalent
  • six months to one-year related experience and/or training
  • Ability to read, analyze, and interpret procedure manuals
  • Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to operate the Property Management System, capture email, and use the PBX system
  • Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
  • While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
  • The employee must occasionally lift and/or move up to 25 pounds.

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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