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Front Desk Agent

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Four Seasons

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Location:
United States of America , Miami Beach, Florida

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Agent is an integral part of the Front Office Team. You are the first impression, and have the opportunity to make a lasting impression through your intuitive service, attention to detail and highly efficient check in/out skills. This role connects with the guests during their stays, quickly responds to requests, personalizes interactions and finds opportunities to make their experiences memorable.

Job Responsibility:

  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Be knowledgeable about hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. and make insightful requests
  • Respond to all guest requests in an accurate and timely manner
  • Resolve guest complaints to complete satisfaction, and find opportunities to recognize and personalize the service
  • Communicate and collaborate with all departments, provide clear information about guest concerns and preferences
  • Attend to details in all reservations, changes and preferences

Requirements:

  • Experience working within a luxury hotel or similar environment
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and ensuring execution of guest’s preferences
  • Attention to detail, and technical skills
  • Candidates must have valid work authorization for the U.S.
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Complimentary Parking

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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