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The Front Desk Agent is the welcoming face of the Dellshire Resort, responsible for creating a warm and inviting first impression for every guest. This position ensures an exceptional arrival and departure experience while efficiently managing guest inquiries, reservations, and requests. The Front Desk Agent plays a key role in upholding the resort’s service standards and ensuring guest satisfaction throughout their stay.
Job Responsibility:
Greet all guests with professionalism, enthusiasm, and genuine hospitality
Check guests in and out of the resort accurately and efficiently
Manage guest reservations, cancellations, and modifications in the property management system
Provide detailed information about resort amenities, dining options, and local attractions
Respond promptly to guest concerns or requests, following up to ensure complete satisfaction
Handle payment transactions, verify billing accuracy, and process cash or credit card payments
Communicate effectively with Housekeeping, Maintenance, and other departments to ensure seamless service delivery
Maintain a well-organized and tidy front desk area, ensuring materials and supplies are stocked
Adhere to all security and privacy policies to protect guest information and resort assets
Uphold Dellshire Resort’s values of exceptional guest service, teamwork, and integrity in every interaction
Requirements:
High school diploma or equivalent required
hospitality or related degree preferred
Minimum one year of front desk, guest service, or hospitality experience preferred
Excellent communication and interpersonal skills
Strong computer and administrative skills
experience with property management systems (such as Opera or similar) preferred
Ability to multitask in a fast-paced environment with attention to detail
Professional appearance and demeanor at all times
Availability to work flexible hours including weekends, evenings, and holidays
Nice to have:
hospitality or related degree preferred
experience with property management systems (such as Opera or similar) preferred