Front Desk Agent Job at Marriott Bonvoy (Rossland)

Job Description

Your passion for service ensures that our guests are taken care of, as you respond to guest requests and questions in a professional, positive manner. As a Front Desk Agent, you are empowered to create a unique, sincere and genuine experience for our guests.

Job Responsibility

Greet all guests in a timely, friendly, and professional manner
Make guest reservations, and actively promote package add-ons
Ensure accuracy of all guest information during check-in and check-out
Safely handle cash floats and any other forms of monetary transactions for guests
Promptly answer all calls in a friendly and courteous manner
Respond to guest needs, ensuring special requests are directed through to the appropriate department
Communicate effectively and professionally with other departments
Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures
Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans
Must be willing to work a variety of shifts including AM, Afternoons, evenings, holidays and weekends

Requirements

Computer literacy Hotel
PMS experience an asset
Service oriented with an eye to supporting your internal guests
Ability to thrive in a fast-paced hotel environment
Excellent verbal & written communication skills
Willingness to learn, develop & grow
Numerical acuity and high attention to detail
Comprehensive understanding of financial data, reporting, & basic arithmetic functions
Ability to stand for long periods of time (up to 8 hours per shift)
Professional presentation
Must be willing to work overnights, holidays and weekends
Able to perform other duties as required
Must be legally eligible to work in Canada
Language: English (required)
Ability to commute/relocate: Rossland, BC V0G 1Y0: reliably commute or plan to relocate before starting work (required)
Day Shift (required)
Night Shift (required)

Nice to have

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
Team Player: Works well as a member of a group (Preferred)
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Overnight Shift (preferred)

What we offer

Company events
Discounted or free food
Employee assistance program
Flexible schedule
Wellness program
Overtime pay

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