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DoubleTree by Hilton Orlando at SeaWorld Logo DoubleTree by Hilton Orlando at SeaWorld · Hospitality and Tourism

Front Desk Agent

United States, Mountain View Employment contract 22.50 USD / Hour · Job Posted April 23, 2026
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Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! At Aloft Mountain View, we are seeking qualified and talented candidates to fill our current job openings! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Front Desk team.

Job Responsibility

  • Greet guests and complete the registration process
  • Assist guests with check-out
  • Demonstrate a thorough knowledge of hotel information
  • Use up-selling techniques to promote hotel services and facilities
  • Respond to guest inquiries and requests and resolve issues
  • Field guest complaints, conduct research and resolve and negotiate solutions
  • Receive, input, retrieve and relay messages to guests

Requirements

  • Previous hotel job experience a plus.
  • Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
  • Team Player: Works well as a member of a group (Preferred)
  • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work (Preferred)
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals (Preferred)

Nice to have

Previous hotel job experience a plus.

What we offer

  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Marriott Hotels discount domestic and international locations for you and your family members
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