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At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exceptional service to all guests staying at Sawmill Creek.
Job Responsibility:
Contribute to an amazing guest experience at Sawmill Creek
Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone
Learn and utilize the hotel Property Management System
Ability to maintain guest information, including credit card information, in a secure and confidential manner
Ability to check guests into and out of the hotel, sell tickets, and answer guest questions
Ability to solve guest related concerns in a positive and professional manner
Maintain open communication with other shifts and the Front Office Manager
Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates
Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines
Meet Cedar Fair's attendance requirements
Other duties may be assigned
Requirements:
Ages 18+
Charismatic attitude
Ability to learn and use the hotel Property Management System (Opera)
Ability to work days, nights, weekends, and holidays to meet business needs
Ability to stand for long periods of time
Ability to pass a mandatory (or random) drug test, per Company Policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older
What we offer:
Paid training and FREE uniforms
FREE Admission to Cedar Point and our other properties
FREE tickets and discounts to local attractions
FREE tickets for family and friends
20% discounts on food and merchandise
Employee-only ride nights, game nights, and FREE FOOD events