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Front Desk Agent

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Marriott Bonvoy

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Location:
Spain , Tenerife

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility, where sea, land, and subtropical vegetation effortlessly combine with iconic, Moorish-inspired architecture. The 462 guest rooms and suites – divided between the vibrant Citadel and the exclusive Retreat – enjoy magnificent views over the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. An award-winning gastronomic destination in its own right, this 5-star resort in Tenerife’s world-class restaurants range from light, simple cooking to Michelin-starred gourmet cuisine. Providing a haven of escape, this timeless island resort features numerous swimming pools, a 2500m2 Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the shore meets the sea, guests can benefit from an exclusive area on the golden sandy beach of Abama, equipped with complimentary use of sunbeds and umbrellas.

Job Responsibility:

  • Welcoming guests in a warm, professional, and brand-aligned manner
  • Managing check-in and check-out procedures, ensuring accuracy and efficiency
  • Providing detailed information about the resort, its facilities, services, and experiences
  • Attending to guest requests, preferences, and special requirements, coordinating with relevant departments as needed
  • Handling room reservations, modifications, and cancellations using internal systems
  • Managing payments, billing, and account closures in line with established procedures
  • Addressing guest concerns and complaints with empathy, discretion, and a solution-oriented mindset
  • Actively promoting hotel services and identifying opportunities for up-selling and cross-selling
  • Maintaining a pristine, organized, and welcoming front desk area that reflects luxury standards
  • Ensuring compliance with confidentiality, safety, and data protection policies at all times

Requirements:

  • A natural passion for service excellence and guest satisfaction
  • Previous experience in hotel front desk operations or customer service, ideally within a luxury environment
  • Strong organizational skills and the ability to multitask while remaining calm under pressure
  • A collaborative mindset and the ability to work effectively within a multicultural team
  • Fluency in Spanish and English
  • additional languages are highly valued
  • A valid work permit for Spain

Nice to have:

additional languages are highly valued

What we offer:
  • An attractive above market salary for your flexible assignment in our hotel
  • Travel worldwide to our 9500+ hotels at great employee conditions ("Explore Rate") - also applies to family, partner & parents
  • Enjoy the culinary F&B offer in our 9500+ hotels with 20% discount
  • Enjoy our culinary offerings at a 50% discount
  • Up to 75% discount on flights if your residency is on Tenerife
  • Extensive corporate benefits with lots of discounts for leisure activities and travel
  • Birthday treat (surprise!)
  • Enjoy our resort as our guest after one year of service
  • 13th and 14th salary
  • Innovative training concepts and our own training university
  • Advancement opportunities and prospects in an international company
  • Free culinary offer in our employee restaurant
  • Uniform and cleaning of business attire provided
  • Team outings, employee celebrations, employee week, anniversaries
  • Community foot print activities
  • Comprehensive company medical care

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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