Front Desk Agent Job at Marriott Bonvoy

Front Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , San Antonio

Salary:

20.63 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent
Related Work Experience: No related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

Job Responsibility

Give guests a smooth check-in and check-out
Build an experience that is memorable and unique
Take the initiative to deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience
Create a safe work place
Follow company policies and procedures

What we offer

Free Parking
Benefits

Fulltime

New

Front Desk Agent

A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay R...

Location

United States of America , Las Vegas

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Good problem-solving ability and proficiency in Hotel property management systems
Fluency in reading, writing, and spoken English
Continuous standing for eight hours a day
Outgoing personality and a can-do approach to any task

Job Responsibility

Ensure our guests have a smooth arrival and departure experience
First and last impression of the Hotel
Direct comments, questions, suggests and concerns

Parttime

Front Desk Agent

The Front Desk Agent welcomes and registers hotel guests as well as checks guest...

Location

United States of America , Calistoga

Salary:

26.68 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Strong written and oral presentation skills
Strong computer skills
Strong problem solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints
assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.

What we offer

Cigna medical and dental benefit options
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

New

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter,...

Location

United States , Nashville

Salary:

Not provided

Chartwell Hospitality

Expiration Date

Until further notice

Requirements

Excellent English communication skills
ability to read, write and speak fluently
ability to use a computer and different software
continuous movement and standing
ability to lift or move up to 20 pounds

Job Responsibility

Provide critical first impression to guests
welcome and serve guests in person and over the phone
solve problems
use computer to check guests in and out
handle cash and credit card transactions accurately and confidently

What we offer

Medical
Dental
Vision
Life
Long/Short Term
401-K
Supplemental Insurance
Professional Growth and Development Opportunities
Travel Discounts

New

Front Desk Agent

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

Mexico , Mexico City

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

New

Front Desk Agent

Reporting to the Front of House Manager you will be responsible for welcoming an...

Location

Italy , Taormina

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

At least high school diploma
At least three years of Front Desk experience in luxury hospitality operations
Cross cultural sensitivity, and customer service orientation
A natural talent for ensuring our guests feel at home, excellent communication, interpersonal and relationship-building skills, and an exceptional attentive for detail
You must have fluency in English and Italian.

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel
Makes change, cashes checks, exchanges foreign currency
Reconciles all transactions at the close of each shift

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

Fulltime

New

Front Desk Agent

Are you excited to work and create epic moments for guests at our multi-award-wi...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in hotel front office is highly desirable
Demonstrated experience with OPERA hotel PMS is advantageous
A proactive and upbeat demeanor that inspires excellence
A genuine passion for creating standout guest experiences and consistently going above and beyond
Keen to take on new challenges and grow within your career
A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand

Job Responsibility

Welcome guests with genuine warmth, energy and a smile, using their names where possible - you're their first impression of W
Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms
Respond to questions, concerns, and requests using W service standards
Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local
Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns
Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision
Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family
Bring our Whatever/Whenever brand culture to life with every guest interaction

What we offer

Competitive Pay & Annual Reviews: reviewed every July
Mentor & Buddy Program: we set you up for success with our onboarding program, monthly check-in and development planning
Career Growth: global and interstate opportunities with Marriott International
Prime CBD Location: steps from public transport and parking
Birthday Perks: enjoy your special day with a paid day off
Exclusive Discounts: 35% off food & beverages at W Melbourne + global Marriott room discounts + 600+ local retailers discounts
Community Engagement: join W Melbourne's Take Care initiatives and make a difference
Award-Winning Workplace: third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces
Referral Bonus: bring your friends and work alongside your tribe

Parttime

New

Front Desk Agent

The Hospitality Worker I is responsible for ensuring guest satisfaction by booki...

Location

United States , Stone Mountain

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

Previous guest services experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail

Job Responsibility

Greet and provide customer service to guests while anticipating their needs
Book reservations and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and delivers messages as needed
Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
Other duties and tasks as assigned by manager

Fulltime

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