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Four Seasons Beverly Wilshire, Beverly Hills is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Front Desk Agent reports to the Assistant Director of Rooms. Work authorization for the location is required.
Job Responsibility
Welcome and register hotel guests
Explain accommodations and establish credit or method of payment
Check guests out of hotel, preparing and explaining the bill
Respond to a wide variety of guest requests by accurately assessing guest needs and adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Requirements
High organizational skills
Speaking, writing and reading English required
Flexible schedule and ability to work different shifts including overnight, holidays and weekends
Must have authorization to work in the United States
Preferred previous experience in a luxury, fast paced environment
What we offer
Robust benefit plan
Opportunities to build a successful career with global potential