Front Desk Agent Job at Chartwell Hospitality (Franklin)

Front Desk Agent

The Front Desk Agent welcomes guests to the property, providing an exceptional g...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

1 + years’ experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences

Job Responsibility

Welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Check guest out of the hotel, preparing and explaining the bill
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Respond to all guest requests in an accurate and timely manner
Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What we offer

Work Authorization
Competitive tax-free salary and service charge
End of service gratuity
Complimentary full board living accommodation in a high quality, well-resourced staff housing
Vibrant fitness facilities including gym and swimming pool
Free transportation to and from work
Medical and life insurance
Paid annual leave
Paid home leave tickets
Social and sporting events

Fulltime

Front Desk Agent

Checking people in and out. It’s a no brainer, right? Often the first encounter,...

Location

United States , Nashville

Salary:

Not provided

Chartwell Hospitality

Expiration Date

Until further notice

Requirements

Excellent English communication skills
able to read, write and speak fluently
regularly use a computer and different software
continuous movement, standing
occasionally lift or move up to 20 pounds

Job Responsibility

Provide critical first impression to guests
welcome and serve guests in person and over the phone
solve problems
use computer to check guests in and out
handle cash and credit card transactions accurately and confidently

What we offer

Medical
Dental
Vision
Life
Long/Short Term
401-K
Supplemental Insurance
Professional Growth and Development Opportunities
Travel Discounts
Compensation based on experience

Parttime

Front Desk Agent

The Front Desk Agent is responsible for providing quality guest services that in...

Location

United States , Austin

Salary:

Not provided

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
and six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds.

Job Responsibility

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost & found articles accompanied by a completed lost & found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures

Fulltime

Front Desk Agent

As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day....

Location

United States , Davenport

Salary:

Not provided

Chartwell Hospitality

Expiration Date

Until further notice

Requirements

Excellent English communication skills
ability to read, write and speak fluently
comfort using a computer and different software
continuous movement, standing
ability to lift or move up to 20 pounds

Job Responsibility

Provide critical first impression to guests
welcome and serve guests in person and over the phone
solve problems
use computer to check guests in and out
handle cash and credit card transactions accurately and confidently

What we offer

Medical
Dental
Vision
Life
Long/Short Term
401-K
Supplemental Insurance
Professional Growth and Development Opportunities
Travel Discounts

Parttime

Front Desk Agent

The Front Desk Receptionist welcomes guests to the property, providing an except...

Location

United States of America , Houston

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

One + years' experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest's preferences.

Job Responsibility

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.

What we offer

Rewarding Work Culture
Excellent Mentoring, Training and Development Opportunities
Medical, Dental, and Vision Insurance Program
Complimentary Stays at Four Seasons Worldwide after 6 Months
Holiday and Vacation pay
Complimentary employee meals prepared by the Four Seasons Culinary Team
Complimentary dry cleaning of employee uniforms
Discounted parking
401k participation with a company matching program.

Fulltime

Front Desk Agent

The Westin Tempe is looking for a PT - Front Desk Agent to join our amazing Fron...

Location

United States , Tempe

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to stand and move throughout front office and continuously perform essential job functions
Ability to access and accurately input information using a moderately complex computer system
Ability to observe and detect signs of emergency situations

Job Responsibility

Greeting and registering guests
Providing prompt and courteous service
Checking guests out at the end of their stay
Striving to deliver outstanding guest experience.

What we offer

Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
Flexible Schedules
Career Growth & Development
Insurance Benefit Available for both Full Time and Part Time Team Members
401k Plan and Company Match Program
Vacation Pay / Sick Pay – Full Time and Part Time Team Members
Holiday Pay – Full Time Team Members
Amazing Recognition Programs/Giving Back – Community Outreach
Tuition Reimbursement

Parttime

Front Desk Agent

AvantStay delivers exceptional, unique stays for group travelers. The company ha...

Location

United States , San Diego

Salary:

25.00 - 27.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

"Guest First" attitude towards hospitality including an insatiable need to create great experiences
Broad range of technology experience including different property management systems
Excellent communication skills - ability to communicate with a broad range of stakeholders
Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment and independently
Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
Strong analytical, strategic, and collaborative skills
Comfortable working in a very fast-paced environment
A perfectionist, attentive to all the details
Focused, hard-working, and willing to do what it takes for us to reach the next stage

Job Responsibility

Conduct live check-ins for our arriving guests. You are often the first impression and face of the company
Receive, organize, and stock deliveries of housekeeping and operational supplies
Lift, move, unpack, and do the more "unglamorous" sides of organization of the office and storeroom
Guide guests through the AvantStay experience, ensuring they have an amazing first impression
Stay in constant communication with the field team with updates on guest's arrivals and requests
Utilize our technology to release check-in instructions and close out "Live Check-In" cases in Salesforce
Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use
Maintain and organize gathering spaces, including office, and the surrounding area

What we offer

Generous company-sponsored insurance (medical, dental, vision, life, etc.)
Flexible paid time off
Complimentary and discount stays at AvantStay properties
Pre-tax retirement savings plans offered via Betterment
Paid parental leave
Fitness reimbursement
Cell phone reimbursement

Fulltime

Front Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , San Antonio

Salary:

20.63 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent
Related Work Experience: No related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

Job Responsibility

Give guests a smooth check-in and check-out
Build an experience that is memorable and unique
Take the initiative to deliver a wide range of services that guide guests through their entire stay
Process operational needs
Address guest requests
Complete reports
Share the highlights of the local area
Make transactions feel like part of the experience
Create a safe work place
Follow company policies and procedures

What we offer

Free Parking
Benefits

Fulltime

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