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Front Desk Agent

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Pyramid Global Hospitality

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Location:
United States , Gainesville

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Front Desk Agents are a major part of the personality of the Hilton University of Florida Conference Center. They create both the first and last impressions our guests experience. We are seeking individuals who are warm, dependable, guest-focused, and committed to delivering outstanding hospitality.

Job Responsibility:

  • Perform all room clerk functions, including friendly and efficient guest check-in and check-out
  • Complete cashier functions, including accurate posting of charges for individuals and groups
  • Maintain hotel banks and cash receipts with accuracy and accountability
  • Handle reservation functions, including entering and updating group files
  • Serve as a concierge resource, providing local entertainment and area recommendations
  • Support and adhere to all hotel policies as outlined in the Employee Handbook
  • Maintain exceptional guest and employee relations
  • Work collaboratively with all departments to ensure a seamless guest experience
  • Collect guest feedback and comment cards with an enthusiastic and service-driven approach

Requirements:

  • High school diploma or equivalent
  • A strong desire to positively impact others and create memorable guest experiences
  • Outgoing, engaging, and professional demeanor
  • Computer literacy and comfort with administrative tasks
  • Excellent verbal and written communication skills
  • Ability to work efficiently in a fast-paced environment
  • Ability to stand for the duration of the shift
  • Availability to work various shifts, including weekends and holidays
What we offer:
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • 401k with a company match
  • Recognition programs

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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