Front Desk Agent

• Warmly greet and check guests in and out efficiently using the PEP property management system
• Manage and process guest reservations, modifications, and cancellations accurately within the PEP system
• Handle all financial transactions, including processing payments, verifying credit cards, and ensuring accurate end-of-shift cash/credit balancing
• Answer phone calls, route them appropriately, and provide information about the hotel, services, and local attractions
• Act as the main point of contact for guests, promptly and professionally addressing all inquiries, requests, and complaints to ensure a positive stay
• Maintain an organized and clean front desk and lobby area
• Collaborate effectively with housekeeping, maintenance, and other departments to ensure smooth operations
• Record pertinent guest information, issues, and shift activities in the logbook for review by management
• Adhere to all hotel policies, brand standards, and security procedures

• High school diploma or equivalent
• Minimum of 6 months of front desk or hospitality-related customer service experience is strongly preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to work a flexible schedule, including days evenings, weekends, and holidays
• Professional appearance and demeanor
• Ability to remain calm and professional under pressure
• Ability to stand/walk for extended periods
• Lift up to 30 lbs
• Smile and engage with guests consistently

Proficiency with the Property Engagement Platform (PEP)

• Scheduled annual increases
• Hilton employee travel program (Go Hilton) offering discounted rates at Hilton company hotels for employees and selected friends and family