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DoubleTree by Hilton Orlando at SeaWorld Logo DoubleTree by Hilton Orlando at SeaWorld · Hospitality and Tourism

Front Desk Agent

United States, Austin · Job Posted February 23, 2026
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Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Job Responsibility

  • Greet guests and complete the registration process
  • Input and retrieve information from the computer
  • Confirm guest information and room rate
  • Select rooms
  • Code electronic keys
  • Assist guests with check-out
  • Ensure rooms and services are correctly accounted
  • Use the point-of-sale system
  • Handle money
  • Process credit and debit cards
  • Accept and record various forms of payment
  • Convert foreign currency
  • Make change
  • Process gift certificates and cards
  • Demonstrate thorough knowledge of hotel information
  • Answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities
  • Maximize room occupancy
  • Respond to guest inquiries and requests
  • Resolve issues in a timely, friendly and efficient manner
  • Field guest complaints
  • Conduct research
  • Resolve and negotiate solutions for guest satisfaction

Requirements

  • Prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers
  • Passionate about providing excellent customer service
  • Ability to work a variety of different shifts, including days, evenings and weekends
  • Excellent computer skills
  • Team spirit

What we offer

  • Highly competitive wages
  • Exceptional benefit plan for eligible associates & family members
  • 401K matching program for eligible associates
  • Flexible scheduling
  • Discounts with Crescent managed properties in North America for associate & family members
  • Discounts at IHG brand properties worldwide
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