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Front Desk Agent

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Associa

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Location:
United States , Fort Lauderdale

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences. The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support.

Job Responsibility:

  • Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences
  • Roving the building premises and package handling for residents
  • Greeting vendors, residents and their guests
  • Coordinating all deliveries of packages, flowers, restaurant food
  • Controlling and monitoring security cameras
  • Monitoring of building's exterior doors, and maintaining a secure environment for our residents
  • Monitoring and Controlling guest/vendor access to residential floors
  • Collaborating with other building staff personnel, and ensure residents, and their guests needs are met
  • Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management
  • Ensure all areas are maintained in a professional and clean manner during shift
  • Follow all safety and security policies, programs and procedures
  • Be able to handle crisis situations in the event of emergency and/or fire
  • Be able to answer the telephone and speak clearly and professionally
  • Other duties as assigned by management

Requirements:

  • High school graduate or equivalent vocational training certificate
  • Compute basic arithmetic
  • Fluency in English both verbally and non‑verbally
  • Provide legible communication and directions
  • Ability to perform job functions with attention to detail, speed and accuracy
  • Ability to prioritize and organize
  • Ability to be a clear thinker, remaining calm and resolving problems using good judgment
  • Ability to follow directions thoroughly
  • Ability to understand guest/member's service needs
  • Ability to work cohesively with co‑workers as part of a team
  • Ability to work with minimal supervision
  • Ability to maintain confidentiality of guest/member information and pertinent resort data
  • Ability to input and access information in the property management system/computers/point of sales system

Nice to have:

  • Some college or training in Hospitality Industry
  • Previous experience as Front Desk Agent
  • Spanish, Russian, Portuguese preferred

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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