Front Desk Agent Job at Pyramid Global Hospitality (Lake Arrowhead)

Front Desk Agent

In hospitality, the front desk sets the tone for everything that follows. We are...

Location

United States , Oceanside

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of front desk, hospitality, or customer service experience
Experience in hotels, resorts, or short-term rental environments preferred
Property Management Systems (PMS): Opera, Cloudbeds, or similar (preferred)
Microsoft Office Suite (required)
Experience with booking platforms (Expedia, Booking.com, etc.) (preferred)
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Professional appearance and demeanor
Problem-solving skills and attention to detail

Job Responsibility

Greet guests warmly and manage check-in/check-out processes
Handle reservations, cancellations, and room assignments
Answer phones and respond to guest inquiries in a timely manner
Resolve guest concerns or escalate issues as needed
Process payments, verify billing, and maintain accurate records
Coordinate with housekeeping and maintenance teams to ensure room readiness
Maintain a clean, organized, and professional front desk area
Provide local recommendations and support guest needs

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan
Free online training

Fulltime

Front Desk Agent

Four Seasons Resort and Residences Napa Valley is seeking candidates with previo...

Location

United States of America , Calistoga

Salary:

26.68 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Strong written and oral presentation skills
Ability to multi-task in a high volume and demanding environment
Strong computer skills
Previous sales experience (upselling), highly desirable
Strong problem solving skills, ability to handle difficult situations and guests
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

Job Responsibility

Checks in guest in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Settles bill accurately through credit card or cash transaction
Maintains a balanced bank assigned by the hotel
Makes change, cashes checks, and exchanges foreign currency
Reconciles all transactions at the close of each shift

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options effective after 30 days of employment
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

Fulltime

Front Desk Agent

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most ic...

Location

Spain , Tenerife

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A natural passion for service excellence and guest satisfaction
Previous experience in hotel front desk operations or customer service, ideally within a luxury environment
Strong organizational skills and the ability to multitask while remaining calm under pressure
A collaborative mindset and the ability to work effectively within a multicultural team
Fluency in Spanish and English
additional languages are highly valued
A valid work permit for Spain

Job Responsibility

Welcoming guests in a warm, professional, and brand-aligned manner
Managing check-in and check-out procedures, ensuring accuracy and efficiency
Providing detailed information about the resort, its facilities, services, and experiences
Attending to guest requests, preferences, and special requirements, coordinating with relevant departments as needed
Handling room reservations, modifications, and cancellations using internal systems
Managing payments, billing, and account closures in line with established procedures
Addressing guest concerns and complaints with empathy, discretion, and a solution-oriented mindset
Actively promoting hotel services and identifying opportunities for up-selling and cross-selling
Maintaining a pristine, organized, and welcoming front desk area that reflects luxury standards
Ensuring compliance with confidentiality, safety, and data protection policies at all times

What we offer

An attractive above market salary for your flexible assignment in our hotel
Travel worldwide to our 9500+ hotels at great employee conditions ("Explore Rate") - also applies to family, partner & parents
Enjoy the culinary F&B offer in our 9500+ hotels with 20% discount
Enjoy our culinary offerings at a 50% discount
Up to 75% discount on flights if your residency is on Tenerife
Extensive corporate benefits with lots of discounts for leisure activities and travel
Birthday treat (surprise!)
Enjoy our resort as our guest after one year of service
13th and 14th salary
Innovative training concepts and our own training university

Fulltime

Front Desk Agent

The Front Desk Agent is a central part of the Front Office Team whose main objec...

Location

United States of America , St. Louis

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Good problem solving ability and proficiency in Hotel property management systems
Fluency in reading, writing, and spoken English
Continuous standing for 8 hours a day
Outgoing personality and a can-do approach to any task

Job Responsibility

Ensure guests have a smooth arrival and departure experience
Welcome and register hotel guests, explaining accommodations and establishing credit or method of payment
Check guests out of the hotel, preparing and explaining the bill
Respond to a wide variety of guest requests by accurately assessing guest needs and adding personal recommendations and touches to achieve maximum customer satisfaction, complying with Four Seasons policies

What we offer

Lucrative salary
Medical, Dental, Vision and 401K with employer matching all starting at 30 days
Time off plans starting at day of hire
Opportunity to be a part of a cohesive team in an inclusive work environment
Complimentary and discounted hotel stays around the world
Wellbeing and mental health initiatives
Embracement and promotion of diversity
Complimentary employee meals and beverages
Tuition reimbursement

Fulltime

Front Desk Agent

The Hospitality Worker II is responsible for ensuring guest satisfaction by book...

Location

United States , Mancos

Salary:

15.16 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

Previous guest services experience required
Previous cash handling experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail

Job Responsibility

Greet and provide customer service to guests while anticipating their needs
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
Book reservations, rentals, and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions
Answers phone calls and emails and delivers messages as needed
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Coordinate resolution of guest concerns
Communicates closely with all departments to ensure a seamless guest experience

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Front Desk Agent

The Front Desk Receptionist is a central part of the Front Office Team whose mai...

Location

United States of America , Las Vegas

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent personal presentation and interpersonal skills
Good problem-solving ability and proficiency in hotel property management systems
Fluency in reading, writing, and spoken English
Continuous standing for 8 hours a day
Outgoing personality and a can-do approach to any task

Job Responsibility

Ensure guests have a smooth arrival and departure experience
Serve as first and last impression of the hotel
Direct comments, questions, suggestions, and concerns from guests

Fulltime

Front Desk Agent

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States

Salary:

26.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Team Player: Works well as a member of a group (Required)
Enthusiastic: Shows intense and eager enjoyment and interest (Required)
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals (Required)
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization (Required)

Job Responsibility

Warmly welcome guests upon their arrival with genuine hospitality
Maintain a positive demeanor and communicate clearly, ensuring understanding of guest needs and responding promptly and accurately
Provide information about hotel amenities, local attractions, and outlet hours
Efficiently manage the registration process, inputting and retrieving guest information from our computer system
Verify details such as the number of guests and room rates
Promote Crescent and brand-specific marketing initiatives
Make thoughtful room assignments based on guest preferences
Code electronic keys and confirm room details
Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys
At check-out, close out guest accounts promptly

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit

Fulltime

Front Desk Agent

Location

Macau , Macau

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Job Responsibility

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.

Fulltime

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