Front Desk Agent

• Welcoming guests upon arrival and ensuring a smooth, personalized check-in and check-out experience
• Managing room assignments, keys, and guest information accurately in the property management system
• Handling guest inquiries, requests, and concerns with professionalism, empathy, and efficiency
• Providing detailed information about the resort’s facilities, services, dining options, and local attractions
• Coordinating closely with Housekeeping, Concierge, Guest Relations, and other departments to ensure seamless stays
• Processing payments, deposits, and billing inquiries in line with company standards
• Identifying opportunities to upsell room upgrades, services, and experiences that enhance the guest journey
• Managing special requests and preferences to ensure personalized and memorable stays
• Resolving guest complaints promptly, turning challenges into positive experiences
• Upholding The Ritz-Carlton Gold Standards and ensuring service excellence at all times

• A warm, confident, and service-oriented personality with a natural passion for hospitality
• Previous experience in Front Office, Reception, or customer-facing roles within hospitality is preferred
• Strong communication and interpersonal skills, with a genuine desire to exceed guest expectations
• Ability to remain calm, organized, and professional in a fast-paced environment
• A collaborative team player who values shared success
• Fluent communication skills in Spanish and English
• A valid work permit for Spain

German is a strong plus

• Competitive salary above market standards with flexible compensation
• Travel the world with exclusive employee rates (“Explore Rate”) at over 9,500 Marriott hotels, extended to your family, partner, and parents
• 20% discount on Food & Beverage across all Marriott hotels worldwide
• 50% discount on the resort’s own culinary offerings
• Up to 75% discount on flights for Tenerife residents traveling to mainland Spain
• Extensive corporate benefits with discounts on leisure activities and travel
• A special birthday surprise to celebrate you
• A complimentary guest stay at the resort after one year of service
• 13th and 14th salary payments
• Innovative training programs, including access to our corporate university
• Career growth opportunities within an international company
• Complimentary employee dining at our staff restaurant
• Uniforms provided and professionally laundered when required
• Team outings, celebrations, anniversaries, and special events
• Opportunities to participate in social responsibility initiatives
• Comprehensive company-sponsored medical care