Front Desk Agent

• Welcome and check guests in and out with the highest level of hospitality and professionalism
• Assist guests with inquiries related to hotel services, operating hours, key personnel, in‑house events, local attractions, and directions
• Respond promptly and accurately to guest requests, accommodating special needs whenever possible
• Manage guest profiles and preferences, adding personal recommendations and touches in line with Four Seasons standards
• Handle guest complaints courteously, ensuring effective service recovery when needed
• Work with Opera for check‑in, check‑out, postings, and internal communication
• Maintain accurate financial transactions, including posting charges, processing payments, and balancing assigned bank if required
• Coordinate with Housekeeping, Concierge, Rooms Control, and other departments to ensure smooth guest experiences
• Support safety and security by reporting unusual incidents and responding to emergencies following hotel standards
• Uphold Four Seasons grooming, etiquette, and Forbes‑level service expectations throughout the shift

• Previous Front Desk or guest service experience preferred
• luxury hospitality experience is an advantage
• A genuine passion for hospitality, with a natural desire to create memorable moments and elevate every guest interaction
• Strong communication and interpersonal skills, with a warm and polished demeanor
• Ability to multi‑task, prioritize, and remain calm under pressure
• Comfortable using hotel systems and handling administrative tasks
• Strong attention to detail and guest‑centric mindset
• Flexibility to work morning, afternoon, evening, weekend, and holiday shifts as required
• Fluency in English and Italian

Additional languages are a plus

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals