Front Desk Agent Jobs

Soho Grand Hotel

Location:
United States, New York

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Soho Grand Hotel is looking for a Front Desk Agent to join their team! The Front Desk Agent plays a vital role in curating a unique experience for our guests, in the hotel, in our local neighborhood and in New York City. We are seeking knowledgeable, dynamic personalities to provide exceptional service at the Front Desk in a sophisticated, friendly and genuine manner.

Job Responsibility:

Create memorable experiences for guests by ensuring a smooth arrival and departure
Anticipating guests needs- always staying one step ahead
Act as the liaison for each guest with all departments to create and maintain a positive guest experience
Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
Being a positive and empathetic listener for all guest queries
Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries

Requirements:

Flexible to work days, nights and weekends
Familiar with Downtown NYC
Hospitality/hotel experience preferred
Knowledge of Opera, GoConcierge, Alice, Knowcross preferred

What we offer:

401(k)
Dental insurance
Flexible spending account
Food provided
Health insurance
Paid time off
Vision insurance

Additional Information:

Job Posted:
December 12, 2025

Work Type:

On-site work

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Front Desk Agent