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The Beverly Wilshire a Four Seasons Hotel is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Front Desk Agent reports to the Assistant Director of Rooms. Work authorization for the location is required.
Job Responsibility:
Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Checks guest out of the hotel, preparing and explaining the bill
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Requirements:
Previous experience in a luxury, fast paced environment
Availability to work overnight shifts
Authorization to work in the United States
High organizational skills
Speaking, writing and reading English
Flexible schedule and the ability to work different shifts including overnight, holidays and weekends
What we offer:
Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work