Front Desk Agent Job at Marriott Bonvoy (Washington)

Front Desk Agent

Marriott Bonvoy

Location:
United States , Washington

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

23.21 USD / Hour

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Job Description:

Front Desk Agent position at Washington Marriott at Metro Center, part of Marriott International. The role involves delivering thoughtful, heartfelt, forward-thinking service to uphold the promise of 'Wonderful Hospitality. Always.' The position is within the Rooms & Guest Services Operations career area.

Job Responsibility:

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
Secure payment
verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Follow up on any outstanding requests or problems from the previous day and are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift
secure bank
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
provide change
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Review shift logs/daily memo books and document pertinent information in logbooks
Receive, record, and relay messages accurately, completely, and legibly
Notify Loss Prevention/Security of any guest reports of theft
Operate telephone switchboard station in order to answer telephone calls
Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls
Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required
Answer, record, and process all guest calls, requests, questions, or concerns
Receive, record, and relay messages accurately, completely, and legibly
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction
Assist guests with accessing the internet
Follow all company and safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats (e.g., small print)
Enter and locate work-related information using computers and/or point of sale systems
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Nice to have:

Day and evening shift preferred
Open availability preferred

Additional Information:

Job Posted:
March 25, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share:

Front Desk Agent

Marriott Bonvoy

Location:
United States , Washington

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 25, 2026

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Job Description:

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Nice to have:

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Job Posted:March 25, 2026

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