Front Desk Agent Job at Marriott Bonvoy (Lexington)

Front Desk Agent

Marriott Bonvoy

Location:
United States , Lexington

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

15.00 USD / Hour

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Job Description:

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Job Responsibility:

Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
maintain a friendly and warm demeanor at all times
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
Handle requests for information, mail and messages in an efficient and courteous manner
Answer guest inquires about hotel service, facilities and hours of operation
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
Establish and maintain good communications and team work with fellow associates and other departments within the hotel
Be aware of all rates, packages and special promotions
Be familiar with all in house groups
Be aware of closed out and restricted dates
Obtain all necessary information when taking room reservations and follow rate quoting scenario
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology
Have knowledge of and assist in emergency procedures as required
Handle check-ins and check-outs in a friendly, efficient and courteous manner
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
Use proper two-way radio etiquette at all times when communicating with other associates
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things

Requirements:

High School diploma or equivalent required
College course work in related field helpful
Experience in a hotel or a related field preferred
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
Must be able to work with and understand financial information and data, and basic arithmetic functions
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
Ability to participate in the creation of an enjoyable work environment

What we offer:

Medical
Dental
Vision
Life Insurance
PTO plan

Additional Information:

Job Posted:
April 23, 2026

Expiration:
May 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share:

Front Desk Agent

Marriott Bonvoy

Location:
United States , Lexington

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 23, 2026

Expiration:
May 26, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 23, 2026

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