Front Desk Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Zhengzhou

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Front Desk Agent role involves guest engagement and service, such as check-ins and check-outs, resolving guest concerns, managing daily reports, and ensuring property policies and quality standards are upheld. The role emphasizes professional communication, attention to detail, and adherence to safety procedures.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
process all payment types such as room charges, cash, checks, debit, or credit
process all check-outs including resolving any late and disputed charges
answer, record, and process all guest calls, messages, requests, questions, or concerns
coordinate with Housekeeping to track readiness of rooms for check-in
communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
supply guests with directions and information regarding property and local areas of interest
run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
complete designated cashier and closing reports in the computer system
cash guests' personal checks and traveler's checks
count bank at the beginning and end of shift
balance and drop receipts according to Accounting specifications
welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation

Requirements:

High school diploma or G.E.D. equivalent
speak with others using clear and professional language
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
develop and maintain positive working relationships with others
comply with quality assurance expectations and standards
follow all company safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager

What we offer:

Equal opportunity employer
access to a diverse and inclusive global team
opportunities for professional growth

Additional Information:

Job Posted:
September 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Front Desk Agent